I am an Intel customer. I own an Intel Workstation Motherboard (WX58BP). My first board gave 2 problems for which I had to replace it under warranty. They gave me a 2nd board but its giving the same problems now. The problems are as follows
1) The board doesn't turn on sometimes.
2) When connecting RAM modules in some slots there is no display on the screen.
4 days ago when I tried to switch on my PC it did not turn on. So I cleaned my RAM modules and checked the power connection and the CMOS battery but every thing was fine. So I disassembled my entire PC so that I could take my motherboard to my nearest Intel service center for a replacement. But today I just reassembled my PC to give it a try one more time.This time it turned on but no display. I trying removing the RAM modules one by one and found out that there is no display when I connect RAM modules in the last 2 RAM slots (Blue and Black slots). I'm afraid my PC might not turn on if I switch if off again.
I want to give my motherboard to be replaced under warranty but this model (WX58BP) is clearly DEFECTIVE. I therefore request Intel to replace my board with another model which has an X58 chip set.
My 1st Intel motherboard details are as follows:
Model number: WX58BP
Part ID: AA E64643-108
Serial number: USBP00400049
The details of the board I got under replacement are as follows:
Model number: WX58BPR
Part ID: AA E64643-202
Serial number: BTBP1190009M
I have complained to Intel before regarding the issues of this board. (Ticket: 8000782052). These are the same issues that I have mentioned with my previous board. Please check and let me know as soon as possible.
I do not want a board with the SAME Model Number under warranty because it is clearly defective.
Who should I contact?
I can't get support if I put my model number on the Intel site. What should I do?