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Intel Chipset Update Blue Screen ThinkServer TD350 Xeon E5-2600 MB

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I am in the process of setting up a ThinkServer TD350 with a Intel Xeon E52650V3 2.3Ghz Processor, and a TD-350/E5-2600 Motherboard, 16GB of 2R x 4 PC4 1700R RDIMM RAM.

 

The server is running Windows Server 2016.  BIOS and TDM (Thinkserver Deployment Manager) were both updated prior to installing the O/S and before attempting the chipset update.

 

From the device manager it shows "Intel(R) C610 series/X99 chipset SMBus Controller 8D22 Version 10.1.2.19  Dated 1/26/2016"

 

According to Lenovo's suggested downloads I am to install the Intel DD_INTEL_CHIPSET_10.1.2.77_Public_Win_x86x64.   

 

Installing this update caused the server to go Blue Screen with the error code: WHEA UNCORRECTABLE ERROR, for which the server gathered information and rebooted.

 

Lenovo suggested I download and run a (Microsoft Partnered) utility named Winthrust by Avangate/Solvusoft to clean up the registry, unused dll files etc.  The program was to have 25 free uses.  When I tried to apply the removal of said problems, it popped up a message that the free trial was expired and I had to buy the product, which I did for $30.00.  I then found out from a Malwarebytes scan that this "utility" has a red flag warning that it is malware/spyware.  I promptly removed the product. In a search I found numerous mentions that the Winthrust software utility and Avangate/Solvusoft was marketing a spyware product.

 

I have also run the Intel driver update utility.   The Intel utility displayed that there was a suspended driver installation and that it should be removed.  I allowed the Intel driver utility to clean things up.   The Intel utility then indicated that there were NO driver updates needed.

 

I again tried to install the chipset update and the system went blue screen again with the same error.  After the system rebooted I again ran the Intel driver update utility in which it again indicated that there was a suspended driver installation.

 

I now believe that the employees at Lenovo who have answered my questions about this problem do not have the correct information.  Advising customers to download known malware/spyware for use indicates that Lenovo support may not have their customer's best interests in mind.

 

 

 


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